Inglês 2022

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Business Etiquette

The first time I went to dinner with a business partner, I was terrified. What if I accidentally brought up a sensitive subject or committed a faux pas? What if it was hard to eat my meal gracefully? What if I made too much eye contact, or equally bad, too little? Fortunately, the dinner went well. Now that I've attended several professional dinners per year, I stay up-to-date with the types of business etiquette and professional norms.

By following the rules of business protocol, you can shore up your professional relationships and networking skills, and potentially close more deals with a wider variety of clients and customers. Business protocol involves following proper protocol and conduct in professional settings and that fosters relationship-building and collaboration, and the positive cultivation of your own or your company's professional brand and image.

Business protocol is made up of a variety of different codes of conduct and manners, and it can vary across different companies, industries and countries. Business etiquette is one of those manners and codes of conduct, and it consists of a set of general guidelines for manners and behaviour in a professional setting that allows professionals to feel comfortable and safe at work or in other professional settings. Let’s consider some examples:

Workplace Etiquette

These rules deal with your behaviour at the office. Culture and expectations differ from company to company, so what's rude at one workplace may be normal at another. For instance, in our context some offices may let you tie a capulana and go to work. At others, such attire may annoy your colleagues, and even get you in hot water with management. So, you should figure out what's acceptable and what's not by reading your company handbook, paying attention to how the executives behave (and following suit), and sticking by the standard rules.

Professionalism

Being professional means contributing to a pleasant, productive, and inclusive work environment. Professionalism is an entire range of behaviours. The most standard ones include (i) keeping your word, i.e., when you make a commitment, whether it's big or small, keep it, and (ii) being punctual, i.e., show up on time (or early).

Phone Etiquette

Don't speak too loudly or too softly. If you are worried about your volume, ask, "How am I coming across? Do you need me to talk more or less quietly?" Also, never interact with your phone while you are with someone else. Keep it stashed in your pocket or bag at all times. If you are on a conference call and you are not speaking, mute yourself so the others are not distracted by the outside noise.

Meetings Etiquette

Meetings are an important aspect of business communication that allow teams to share ideas, discuss strategy, and get on the same page about company projects and priorities. Some strategies for maintaining proper meeting etiquette include the need to: (a) send a meeting agenda to participants so they can prepare for the discussion in advance; (b) be mindful of time and the daily schedules of the people you are inviting when setting a time so nobody has to attend a meeting too early or too late in the day; (c) not forget to introduce new team members or first-time meeting attendees to the larger group.

Adapted from ‘The 4 Types of Business Etiquette – NCMA (ncmagroup.com)’

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FOR QUESTIONS 11 – 31 CHOOSE THE ALTERNATIVE (A, B, C, D or E) BELOW THAT BEST FITS IN TO COMPLETE THIS PASSAGE.

Police (11) _____ investigating the case of another stolen four-wheel drive vehicle. Last night, Eric and Betty Nkuti went (12) _____ with their three children to the Kalahari Hotel to celebrate twenty-five years of marriage. They were using Mr. Nkuti’s company car, a red Land Rover Discovery (13) _____ they parked in the hotel car park at the (14) _____ of the hotel at approximately 8 o’clock. When they (15) _____ to the vehicle three hours later, it (16) _____ gone. ‘I was shocked and surprised that the vehicle had been stolen (17) _____ the hotel car-park’, he said. ‘I don’t understand how it happened. If thieves had (18) _____ into the vehicle, the guards should have seen them.’ The two guards on (19) _____ last night both say they saw nothing unusual taking place in the car park; (20) _____ were several Land Rover Discoveries in the car park last night, and as it was dark, the colours were not (21) _____ distinguishable. The manager of the hotel, Mrs Ismail, said both men had (22) _____ for her for many years and she supported (23) _____ statements. A police spokesperson said that a large number of four-wheel drive vehicles are (24) _____ every day in all parts of the country. ‘Many people think that, in a small town like this crime (25) _____ exist,’ said Commander Magoda of the Southern Police, ‘But everybody (26) _____ be very careful of their property. Drivers of four-wheel drive vehicles (27) _____ be particularly alert. If you (28) _____ your vehicle in what you think is a safe place, even (29) _____ five minutes without a security lock or alarm, you (30) _____ not find it when you (31) _____ back.’